Refund Policy

Last Updated: 2025-02-17

At Track Galaxy, we strive to provide high-quality digital, downloadable products. Due to the nature of digital goods, all sales are final. However, we understand that certain circumstances may require a refund or resolution. Please read our refund policy carefully.

1. Eligibility for Refunds

1.1 Refunds will only be considered under the following conditions:

You were charged more than once for the same product due to a technical error.
You purchased a product but did not receive the download link or access to the item within a reasonable timeframe.
The product is defective or corrupted, making it unusable. 1.2 Refund requests must be submitted within 14 days of the purchase date. 1.3 We do not provide refunds for change of mind or accidental purchases.

2. How to Request a Refund

2.1 To request a refund, please contact us at [email protected] with the following details:

Your order number
The email address used for the purchase
A description of the issue
Any relevant screenshots or proof of the problem 2.2 We will review your request and respond within 8 business days.

3. Refund Processing

3.1 If your refund is approved, it will be processed through the original payment method. 3.2 Refunds may take up to 8 business days to reflect in your account, depending on your payment provider.

4. Non-Refundable Situations

4.1 Refunds will not be issued under the following circumstances:

You no longer want or need the product.
You do not have the required software or system specifications to use the product.
The product was purchased from an unauthorized reseller.
The refund request is made after the specified refund period.

5. Chargebacks and Disputes

5.1 If you initiate a chargeback without first contacting us for a resolution, we reserve the right to deny future transactions from your account. 5.2 We encourage customers to reach out to our support team before filing any disputes.

6. Changes to This Refund Policy

6.1 We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with the last updated date. 6.2 Your continued use of Track Galaxy after updates signifies your acceptance of the revised policy.

7. Contact Information

For any questions or refund requests, please contact us at:

Email: [email protected]

By purchasing from Track Galaxy, you acknowledge and agree to this Refund Policy.